​

*If the tags are cut off the item will be considered used and will not be accepted for return or exchange*

​

Final Sales

​

Custom Orders, sale items(a red line on the tag will signify you bought a sale item), and used merchandise are Final Sale and cannot be exchanged or returned.  Due to allergen exposure and the hygienic nature of our products we cannot accept returns or exchanges on any used merchandise. If the tags are cut off the item will be considered used and will not be accepted for return or exchange. It is essential that you use the size charts to ensure you choose the correct size and when in doubt, size up as littles will grow into the soft-soled booties. 

 

PLEASE measure your child's foot according to our sizing charts. If in doubt always go up one size. Huddy Buddies have a soft sole and those with laces will keep the boots on your child's foot, and they will have room for growth in the toe. Please ensure laces are tightened around the ankle to make sure they do not fall off. Losing a boot is out of my control and up to the person putting on the boot that the laces are tightened properly. 

 

EXCHANGES

​

Exchanges are accepted for unused booties and cowls within 14 days from the time you receive your purchase. All items are shipped with tracking and delivery confirmation.

A $5 Restocking fee applies per exchanged item.

To initiate an exchange please contact Huddy Buddies via email with the subject “Exchange: your order number”

Please note that the product must be returned unused with the tags still attached and in its original condition.

Shipping Charges for Exchanges:

 

• Shipping on the original purchase will not be refunded.

• You will be responsible for shipping your items back to us.

• Shipping on exchanged items will be applied and payment for shipping must be paid before your new items are sent out.  

 

In rare cases we may not be able to exchange a like for like limited edition product, in this case, we will exchange for an item of equal value. Exchanges on Custom orders and sales items are not accepted and are final sale. 

​

RETURNS

​

Returns are accepted for unworn booties within 7 days from the time you receive your purchase. 

​

To initiate a return please contact Huddy Buddies via email with the subject “Return: your order number”

A $5 restocking fee applies to all items. You will be refunded via your original purchasing method minus the restocking fees.

 

Shipping Charges for Returns. 

 

• Shipping on the original purchase will not be refunded. 

• You will be responsible for shipping your items back to us and tracking is required. Once we receive the tracking number and confirmation of shipment you will be refunded via your original purchasing method minus the restocking fees/shipping cost. 

•  

 

If the tags are cut off the item will be considered used and will not be accepted for return or exchange.

​

SHIPPING

​

• US Flat rate shipping is $15.99CAD. There is not free shipping option available. 

• Free Shipping Under $100CAD

  • CHOOSE THIS OPTION AT YOUR OWN RISK> this option does not come with tracking or insurance

  • your order will take 2-6 weeks to arrive 

  • your order will be vacuum sealed and pompoms will need to be fluffed on low heat with a blow-dryer

  • If you need to return or exchange shipping back to me will be at your expense

  • If you do not receive your order after 6 weeks please know that you will be required to pay $6.99 for tracking on your replacement! Once an item leaves my hands I no longer have the ability to do anything as it is now in the hands of Canada Post.

• OPTIONAL $6.99 Tracked shipping
  • Your item will be shipping with tracking and can be expected in 1-2 weeks depending on where you are located in Canada. 
  • You will receive a tracking number when your item ships
  • If you do not receive your item we do require you to wait for this to be processed through Canada Post as your shipping will come with insurance to cover your order cost. Once the loss is processed through Canada Post a new package will be sent to you. This can take 2-4 weeks. 
• Free shipping over +$100CAD​

  • Your item will be shipping with tracking and can be expected in 1-2 weeks depending on where you are located in Canada. 

  • You will receive a tracking number when your item ships

  • If you do not receive your item we do require you to wait for this to be processed through Canada Post as your shipping will come with insurance to cover your order cost. Once the loss is processed through Canada Post a new package will be sent to you. This can take 2-4 weeks.

​

Please note that I always do my best to put you first when a package gets lost. It's also important to keep in mind I am a small handmade business and not Amazon or a big box store. I am happy to work with you to resolve any issues.